Since the start of the Covid-19 pandemic we have been experiencing substantial delays when shipping fins through the mail from Hawaii to Australia. Some of these packages can take over a month to show up in Australia, this is largely due to the lack of commercial flights between Hawaii and Australia.
NOTE: we have always covered the cost of shipping custom fins from Hawaii to Australia!
This is a huge inconvenience for you the customer and we apologize for the delays.
In order to provide faster delivery we are going to shift to exclusively using FEDEX, as the shipping time is guaranteed and it is always on time or even ahead of schedule. The only problem with this expedited service is that it is a lot more expensive and way above what we can cover so we are going to be forced to pass some of these costs on to you the customer.
To keep it simple we are going to a system where we add US$5.00 per fin towards the shipping costs, this is a little less than the typical cost but we feel it is reasonable.
The FAQ below will explain how this additional charge is added to an order.
More changes have been made to the custom fin order store to enhance interacting with the store. Setting up a store for custom ordering fins is a challenge, mahalo for bearing with us!
There are two primary changes in this version.
There is a FAQ at the bottom of this page that explains some of the details. If there is anything that is not clear please contact us and we will be happy to help.
NOTE: not all of our custom fins are featured in this store, so if there is something specific you are looking for contact us.
The custom fin ordering system has undergone another revamp as the previous approach turned out to be a little unwieldy for us.
It now works just like our regular HRD-KORE store, where there are separate items for each of the custom fin series. Then within each series each of the different templates that are available can be ordered using the following workflow.
Repeat the process if multiple different templates are being purchased, each choice will be added to the shopping bag.
Once selections have been completed go to the shopping cart and follow the checkout process!
NOTE: the shopping cart button is only visible when there is something in it!
The following fin bases are supported for custom fins, be aware that some of them carry an extra charge due to the increased work manufacturing them.
All of these choices are available from the FIN BASE drop down on the product cards.
NOTE: for the FUTURES Deep bases the standard cant angle is 6º, for the FUTURES Shallow bases the cant angle is 4º. If you require an alternate cant angle then please contact us, but be aware that with our standard panel thickness 6º is the maximum cant angle. More can be added but it requires a lot more work so it costs more as extra material has to be added to accommodate the angle.
We carry a standard range of colors for custom fins, but they are all single color, all of these choices are available from the COLOR drop down on the product card.
CURRENT COLOR OPTIONS: CLEAR, RED, AMBER, BUTTERSCOTCH, ICE BLUE, GREEN, SMOKE, BLACK, or WHITE
OUT OF STOCK: ICE BLUE, GREEN
Our E-commerce system processes payment through PAYPAL where you can either pay from your account or with a credit card.
Delivery time is a minimum 4 - 8 weeks from time of order placement. The longer times are typically for orders in Australia as the fins are foiled in Hawaii and then shipped to Australia for finishing and local shipping.
For all orders the shipping charges will be billed separately once the fins are completed, as the charges are based on the final package size.
In the USA shipping is USPS PRIORITY MAIL FLAT RATE so be sure to supply a valid mailing address. Typically, these shipments are in padded envelopes to keep the cost as low as possible.
In Australia shipping is via AUSPOST using the fastest cheapest method.
Since the start of the COVID pandemic we have been forced to ship primarily with FEDEX to Australia, this has had a dramatic impact on us as a small business as we are essentially spending every dollar we make on shipping the fins at no additional cost to our customers.
Of course this is not sustainable so we have started trying to move back to our primary shipping method which is the mail system. Unfortunately, where in the past we could ship from Hawaii to Australia in about 6 days, nowadays that has stretched out to 25 - 30 days. This is primarily due to the fact that there are simply not that many flights between the USA and Australia.
FEDEX shipments take around 6 - 10 days so that is still the most viable option for expedited shipping, however it is extremely expensive. We are in the process of identifying how we can offer the customer the option to choose the expedited for a small fee to help offset the costs we are currently absorbing. For orders that do not opt for expedited shipping those would be shipped through the mail and could take some time.
Hopefully, one of these days we will see an increase in flights allowing the mail to start moving a little faster.
We have decided that the easiest way for us to handle an expedited shipping option to Australia is to add a mechanism that allows the cover to opt into EXPEDITED to AUSTRALIA shipping that will add US$5.00 per fin to the cost.This will partially cover the shipping to Australia and is separate from the shipping charges within Australia. By default, the STANDARD shipping option is selected, so if you want expedited shipping to Australia please be sure to select the EXPEDITED to AUSTRALIA option.
NOTE: this new shipping option only covers the shipment between Hawaii and Australia, there will still be a local shipping charge once the fins are mailed out.
All orders ship in a cloth fin pouch that has dividers for each individual fin. A HEX key is also included along with a HANALEI FINS brochure and a decal.
In the USA all custom fins are polished and finished with oil, so they DO NOT have a clear spray on them. We use this because it is less toxic for us and it makes it easier to keep the foils clean, and if needed the fins can be sanded without destroying the finish.
In Australia all of the custom fins are finished with a 2-part polyurethane spray. After spraying the finish is given a light polish.
There are a number of situations where an extra charge is add to the standard cost of a custom fin, each of these charges will be explained below.
Currently, we are not handling custom single fins through this process. We will be adding support for single fins once we have ironed out the workings of this new approach.
|DESCRIPTION||US$ PRICE||AUS$ PRICE|
|TWIN||$ 80.00||A$ 104.00|
|THRUSTER||$ 120.00||A$ 156.00|
|QUAD||$ 160.00||A$ 208.00|
|CENTER||$ 40.00||A$ 52.00|
All Prices are for a set of two fins or a single center fin.
|DESCRIPTION||US$ PRICE||AUS$ PRICE|
|FLIP TIPS per fin||$ 10.00||A$ 13.00|
|FUTURES Bases per fin||$ 10.00||A$ 13.00|
|OVERSIZE 5.25" and above per fin||$ 5.00||A$ 7.00|
|KAHI Cutaway per fin||$ 5.00||A$ 7.00|
|EXPEDITED SHIPPING to AUSTRALIA per fin||$ 5.00||A$ 7.00|
|DESCRIPTION||MSRP USA||MSRP AUS|
|5.50" Single Fin||$ 70.00||A$ 91.00|
|6.00" Single Fin||$ 75.00||A$ 97.00|
|6.50" Single Fin||$ 80.00||A$ 104.00|
|7.00" Single Fin||$ 85.00||A$ 110.00|
|7.50" Single Fin||$ 90.00||A$ 117.00|
|8.00" Single Fin||$ 95.00||A$ 123.00|
|8.50" Single Fin||$ 100.00||A$ 130.00|
|9.00" Single Fin||$ 105.00||A$ 136.00|
|9.50" Single Fin||$ 115.00||A$ 149.00|
|10.00" Single Fin||$ 125.00||A$ 162.00|
|10.50" Single Fin||$ 135.00||A$ 175.00|
Prices subject to change without notice. Pricing shown is for custom solid fiberglass single fins. All fins include a VersaScrew breakaway plate combo.
Custom fin delivery is minimum 4 - 8 weeks.
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