CUSTOM FIN ORDERS

HANALEI FINS Circular Punched Logo
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COVID-19 SHIPPING DELAYS

Since the start of the Covid-19 pandemic we have been experiencing substantial delays when shipping fins through the mail from Hawaii to Australia. Some of these packages can take over a month to show up in Australia, this is largely due to the lack of commercial flights between Hawaii and Australia.

NOTE: we have always covered the cost of shipping custom fins from Hawaii to Australia!

This is a huge inconvenience for you the customer and we apologize for the delays.

In order to provide faster delivery we are going to shift to exclusively using FEDEX, as the shipping time is guaranteed and it is always on time or even ahead of schedule. The only problem with this expedited service is that it is a lot more expensive and way above what we can cover so we are going to be forced to pass some of these costs on to you the customer.

To keep it simple we are going to a system where we add US$5.00 per fin towards the shipping costs, this is a little less than the typical cost but we feel it is reasonable.

The FAQ below will explain how this additional charge is added to an order.

A4C SERIES FINSSide fins consist of two fins, center fins are a single fin
Missing image
K9/PWR SERIES FINSSide fins consist of two fins, center fins are a single fin
K9/PWR QUAD
4Q SERIES FINSSide fins consist of two fins, center fins are a single fin
Missing image
NRG2 SERIES FINSSide fins consist of two fins, center fins are a single fin
NRG2 TWIN
M8 SERIES FINSSide fins consist of two fins, center fins are a single fin
M8 TWIN
KAHI SERIES FINSSide fins consist of two fins, center fins are a single fin
KAHI QUAD
THRUSTER CENTER FINSA single fin
DV9 TWIN
MISCELLANEOUS FINSSide fins consist of two fins, center fins are a single fin
H7 QUAD

Custom Fin Ordering FAQ

ORDER PROCESS

The custom fin ordering system has undergone another revamp as the previous approach turned out to be a little unwieldy for us.

It now works just like our regular HRD-KORE store, where there are separate items for each of the custom fin series. Then within each series each of the different templates that are available can be ordered using the following workflow.

  1. Navigate to the desired fin series
  2. Start by selecting the fin size from the FIN SERIES drop down
  3. Next select the desired FIN BASE from that drop down, be aware that some bases carry an extra charge
  4. Now choose the color for the fins from the COLOR drop down
  5. If needed, increment the QUANTITY
  6. The SHIPPING option defaults to STANDARD and should be used for any USA order, or a foreign order that is to be shipped through the mail service. For customers in Australia select the EXPEDITED to AUSTRALIA, which adds a US$5.00 charge per fin, if you want your fins to get there as fast as possible. Leave the selection on STANDARD if the deliery time is not an issue for you
  7. Finally, click on the BUY NOW button and the choices will be added to the shopping cart. NOTE: the button will reflect the total charge based on the selections made

Repeat the process if multiple different templates are being purchased, each choice will be added to the shopping bag.

Once selections have been completed go to the shopping cart and follow the checkout process!

NOTE: the shopping cart button is only visible when there is something in it!

SUPPORTED FIN BASES

The following fin bases are supported for custom fins, be aware that some of them carry an extra charge due to the increased work manufacturing them.

  • GEARBOX - this is our standard base that is compatible with our GEARBOX Fin System, also compatible with ProBox boxes
  • DUAL TAB - compatible with all FCS boxes and GEARBOX or ProBox
  • FUTURES Deep - fits the deep FUTURES box normally used for side fins in a thruster or front fins in a quad, extra charge of $10 per fin
  • FUTURES Shallow - fits the shallow FUTURES box normally used for center fins in a thruster or back fins in a quad, extra charge of $10 per fin
  • REGULAR Base - fits a regular lonboard center box, extra charge of $10 per fin

All of these choices are available from the FIN BASE drop down on the product cards.

NOTE: for the FUTURES Deep bases the standard cant angle is , for the FUTURES Shallow bases the cant angle is . If you require an alternate cant angle then please contact us, but be aware that with our standard panel thickness 6º is the maximum cant angle. More can be added but it requires a lot more work so it costs more as extra material has to be added to accommodate the angle.

COLOR SELECTION

We carry a standard range of colors for custom fins, but they are all single color, all of these choices are available from the COLOR drop down on the product card.

CURRENT COLOR OPTIONS: CLEAR, RED, AMBER, BUTTERSCOTCH, ICE BLUE, GREEN, SMOKE, BLACK, or WHITE

FIN COLOR CHIPS
FIN COLOR CHIPS

OUT OF STOCK: ICE BLUE, GREEN

PAYMENT

Our E-commerce system processes payment through PAYPAL where you can either pay from your account or with a credit card.

DELIVERY TIME

Delivery time is a minimum 4 - 8 weeks from time of order placement. The longer times are typically for orders in Australia as the fins are foiled in Hawaii and then shipped to Australia for finishing and local shipping.

SHIPPING

For all orders the shipping charges will be billed separately once the fins are completed, as the charges are based on the final package size.

In the USA shipping is USPS PRIORITY MAIL FLAT RATE so be sure to supply a valid mailing address. Typically, these shipments are in padded envelopes to keep the cost as low as possible.

In Australia shipping is via AUSPOST using the fastest cheapest method.

SHIPPING TIMES

Since the start of the COVID pandemic we have been forced to ship primarily with FEDEX to Australia, this has had a dramatic impact on us as a small business as we are essentially spending every dollar we make on shipping the fins at no additional cost to our customers.

Of course this is not sustainable so we have started trying to move back to our primary shipping method which is the mail system. Unfortunately, where in the past we could ship from Hawaii to Australia in about 6 days, nowadays that has stretched out to 25 - 30 days. This is primarily due to the fact that there are simply not that many flights between the USA and Australia.

FEDEX shipments take around 6 - 10 days so that is still the most viable option for expedited shipping, however it is extremely expensive. We are in the process of identifying how we can offer the customer the option to choose the expedited for a small fee to help offset the costs we are currently absorbing. For orders that do not opt for expedited shipping those would be shipped through the mail and could take some time.

Hopefully, one of these days we will see an increase in flights allowing the mail to start moving a little faster.

We have decided that the easiest way for us to handle an expedited shipping option to Australia is to add a mechanism that allows the cover to opt into EXPEDITED to AUSTRALIA shipping that will add US$5.00 per fin to the cost.This will partially cover the shipping to Australia and is separate from the shipping charges within Australia. By default, the STANDARD shipping option is selected, so if you want expedited shipping to Australia please be sure to select the EXPEDITED to AUSTRALIA option.

NOTE: this new shipping option only covers the shipment between Hawaii and Australia, there will still be a local shipping charge once the fins are mailed out.

CONTENTS

All orders ship in a cloth fin pouch that has dividers for each individual fin. A HEX key is also included along with a HANALEI FINS brochure and a decal.

FINISHING

In the USA all custom fins are polished and finished with oil, so they DO NOT have a clear spray on them. We use this because it is less toxic for us and it makes it easier to keep the foils clean, and if needed the fins can be sanded without destroying the finish.

In Australia all of the custom fins are finished with a 2-part polyurethane spray. After spraying the finish is given a light polish.

EXTRA CHARGES

There are a number of situations where an extra charge is add to the standard cost of a custom fin, each of these charges will be explained below.

  • FUTURES Bases - due to the amount of work it takes to machine cant angles into these bases there is an extra charge of US$10 per fin
  • FLIP TIPS - it takes a lot of extra work to glue the tips onto these fins and also uses more material so there is an extra charge of US$10 per fin
  • OVERSIZE - some of the larger fins use more panel so there is an oversize charge, this applies to all fins over 5.125" in height, the cost is US$5 per fin
  • KAHI (cutaway) - some templates have a radical KAHI cut into the fin that adds a lot of extra work so there is an extra charge for them of US$5 per fin
  • REGULAR Base - adding a regular longboard style base to any of these cstom designs adds an extra charge of $10 per fin
  • SHIPPING - choosing EXPEDITED to AUSTRALIA as the shipping option adds US$5 per fin
CUSTOM SINGLE FINS

Currently, we are not handling custom single fins through this process. We will be adding support for single fins once we have ironed out the workings of this new approach.

CUSTOM FIN PRICE LIST

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DESCRIPTIONUS$ PRICEAUS$ PRICE
TWIN$ 80.00A$ 104.00
THRUSTER$ 120.00A$ 156.00
QUAD$ 160.00A$ 208.00
CENTER$ 40.00A$ 52.00

All Prices are for a set of two fins or a single center fin.

CUSTOM FIN EXTRAS PRICE LIST
DESCRIPTIONUS$ PRICEAUS$ PRICE
FLIP TIPS per fin$ 10.00A$ 13.00
FUTURES Bases per fin$ 10.00A$ 13.00
OVERSIZE 5.25" and above per fin$ 5.00A$ 7.00
KAHI Cutaway per fin$ 5.00A$ 7.00
EXPEDITED SHIPPING to AUSTRALIA per fin$ 5.00A$ 7.00

CUSTOM SINGLE FIN PRICE LIST

DESCRIPTIONMSRP USAMSRP AUS
5.50" Single Fin$ 70.00A$ 91.00
6.00" Single Fin$ 75.00A$ 97.00
6.50" Single Fin$ 80.00A$ 104.00
7.00" Single Fin$ 85.00A$ 110.00
7.50" Single Fin$ 90.00A$ 117.00
8.00" Single Fin$ 95.00A$ 123.00
8.50" Single Fin$ 100.00A$ 130.00
9.00" Single Fin$ 105.00A$ 136.00
9.50" Single Fin$ 115.00A$ 149.00
10.00" Single Fin$ 125.00A$ 162.00
10.50" Single Fin$ 135.00A$ 175.00

Prices subject to change without notice. Pricing shown is for custom solid fiberglass single fins. All fins include a VersaScrew breakaway plate combo.

Custom fin delivery is minimum 4 - 8 weeks.

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